TYLER INFORMATION SYSTEM
Simplify your processes and integrate all your student information into one location
Overview
Date: 2018.06 - 2018.08
Role: Tyler Technology UX Design Intern
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Responsibilities: Facilitate design discussions, workshops, and usability testings. Create user flows, UX/UI, high-fidelity prototype for TylerSIS - Tyler Technology Student Information System.
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Challenges: I used lean UX and agile practice into collaboration process and have designed several UX/UI (show below) and a working prototype within limited time frame - 2 design sprints (6 weeks).
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Accomplishments: The design have been tested with around 30 middle school students, and have received positive feed backs and 90% task success rate.
Lean UX & Agile
This project is under a tight timeline, while I only have 3 design sprints (6 weeks) to deliver the UX framework. So our team is using Lean UX and Agile approach to move quicker, work in a collaborative, cross-functional way that reduces the emphasis on thorough documentation while increasing the focus on building a shared understanding of the actual product experience being designed.
Here is our process and example of timeline.
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Understand
Research on user's painpoint
Card sorting to create the initial flow and IA
Design:
Sketch out the wireframe, and validate internally.
Validate:
Modify design based on feedbacks from the team and stakeholders.
Prototype:
Usability testing on the prototype with external end users, iterate design based on feedbacks.
Understand
Since this is a redesign project of existing web portal. It is necessary to spend time to understand what are the problems the design is trying to solve. Understand user's pain points, and goal is important to drive the design for user flow. We conducted some research to understand user's painpoint and did some card sorting exercise with users. We asked participants organize topics into categories that make sense to them and ask how they would label them.
For each participants and persona, we asked some questions to understand their behavior and goal, these questions help us to understand usersand help them solve problems.
Design
I created some inviting graphics since users are mid-school students, their age is ranging from 8 - 18. The design used some light color and inviting illustration as some elements on the on boarding page.
I also created the wireframes and each screen according to the card mapping exercise. I validated them with stakeholders and the design team. I grouped the most common user voted items into main category, and put user's "most care about" items in to visible, call to action UI controls.
Prototype
Testing
Based on prototype, we conducted some usability testing to test some design options. We consolidated and summarized findings and presented to stakeholders.
